ZIZOLY

REFUND

Policy

At Zizoly Logistics, customer satisfaction is our priority. Due to the nature of freight and logistics services, we operate under the following refund terms:

• Eligibility for Refund: Refunds are only issued for service failures caused by Zizoly Logistics, such as lost or undelivered shipments due to our negligence.
• Refund Request Timeline: Requests must be submitted in writing within 7 days of the scheduled delivery date.
• Exclusions: Refunds do not apply to delays caused by customs, regulatory authorities, natural disasters, or incorrect recipient information.
• Cancellation Policy: If a shipment is canceled before pickup, a partial refund may be issued after deducting administrative and processing fees.
• Processing Time: Approved refunds will be processed within 14 business days via the original payment method.

For refund inquiries, contact us at admin@zizolylogistics.com or call +234 81 456 41996.